To begin the return process, please log into your account and view Order History or go directly through https://cuyana-prod.happyreturns.com/. For items that are eligible for return, you will be able to select Return Item(s). Eligible items are those not marked "Final Sale," are not monogrammed, and are within their 30 day return window. Please note that any shipping or gift boxing charges are non-refundable.
Please follow the prompted steps to complete the Returns Process. Once we receive your return, it can take up to 5 business days for your refund or credit to process. There will be an email confirmation when it has been completed.
Cuyana uses Happy Returns to facilitate the return process. Happy Returns makes it easy to ship back your items with a pre-paid return label or to drop off your items at a Return Bar near you. Return Bar returns are a more sustainable option, as items are returned in bulk, without packaging; reducing plastics and carbon footprint.
Additionally, returns in the "started" status that haven't been dropped off at a Return Bar or shipped within 30 days will automatically expire. If you've initiated your return and it expires, please contact support@cuyana.com for assistance.