If your package has not arrived by the estimated delivery date, please contact the carrier (FedEx or UPS) to open a trace ID number.
Once you have a trace ID number, please contact us with the trace information. We will follow-up with you within 2-3 business days with updates and next steps. In addition, we recommend checking with your neighbors to see if they accidentally received your package. It can take up to two weeks to replace lost merchandise while we investigate with FedEx. Cuyana is not responsible for any lost or undelivered packages reported more than 3 weeks past the expected delivery date or 1 month past the original order date.