Shipping
- What are your holiday shipping cutoffs?
- What shipping options do you have?
- What countries do you deliver to?
- How do I know what duties and taxes are for my international shipment?
- How long does it take for my Pick-Up In-Store order to be ready?
- My tracking number says my order is delivered, but I cannot find it.
Returns
- What is your domestic return policy?
- What is your international return policy?
- How do I make an online return?
- What is your gift exchange policy?
- What is your exchange policy?
- Can I return online orders in your store locations?
Ordering
- Which currency do you use on your site?
- What does Final Sale mean?
- I have an item in my order that I preordered. When will my item ship?
- Why can't I combine a pre-order item with other items in my cart?
- How fast will my order be processed?
- Why am I being charged sales tax?
Warranty and Repairs
Personalization
- Can personalized/monogrammed items be returned or exchange?
- What products can be personalized/monogrammed?
- What does the monogram look like?
- How long does Leather Personalization take?
- Can I order a product without personalization and then re-purchase with personalization once I have seen the product?
Product Care
Gift Cards
Afterpay
- What is Installments by Afterpay?
- Can I use Installments by Afterpay if I am an international customer?
- How does the payment schedule work?
- Is there a limit to how much I can spend on a single transaction?
- What products are not eligible for purchase with Installments by Afterpay?
- How do I return an item purchased using Installments by Afterpay?